From Waitress to CEO: A 17-Year Journey

Frois began her career waitressing as a teenager, where she struck up a rapport with regular customers Terry and Karen. While she initially pursued a degree in child psychology, the couple’s influence and their work connecting individuals with franchise opportunities sparked a new professional interest. What began as a summer marketing internship for the company eventually evolved into a long-term commitment that spanned nearly two decades.

Throughout her tenure, Frois climbed the ranks from marketing to sales and operations, eventually being named CEO four years ago at age 34. Despite initial reservations about balancing executive leadership with motherhood, she leaned on the guidance of her longtime mentor, Terry. By applying the empathy and behavioral insights from her psychology background to client relations, she bridged her two passions. Today, she credits her growth to a corporate culture that values talent regardless of a person’s role or age, highlighting the lasting impact of the founders' early willingness to engage with a young waitress.